1. Complete our ‘Project Request’ form to submit your project specifics to us.
  2. We will contact you to clarify your requirements or provide you with a price quote for your project.
  3. Once you have accepted the price quote, we will perform creative brief to learn more about you, your company/product/service and your design requirements.
  4. With a goal to incorporate with your creative flow, we will provide you some design samples to align.
  5. You will provide comments about the first round of design concepts.
  6. Once you have approved a final design, we prepare the final files for delivery. This takes anywhere from 1-48 hours.
  7. Final files are delivered to you along with the project invoice.
  8. You provide final payment prior to release of final files.

Time frames are generalized and can be adjusted to match your schedule.

Depending on the nature of the project, various content sources may be incorporated. Please be sure to submit any files in one of the listed file formats below.

PNG
JPG
PDF
DOC
PPT
XSL
EPS
SVG

Each project includes three (3) rounds of edits. An additional design fee will be applied to the final payment for any revisions that exceed this amount. Revisions as a result of designer oversight are exempt.

It is the responsibility of the client to ensure the accuracy of all information provided, including but not limited to spelling, date(s), time(s), location(s), etc.

Creative SWOT aims to provide timely customer service. Please see below the standard turnaround time, per project type. In the event of any unforeseen delays, communication will be provided immediately.

Standard:

Print: 3-5 business days
Social Media: 3-5 business days
Web: 4-6 weeks

Once you approve your final file (electronic consent), the final file is prepared for delivery. Depending on the project type, timeframe can vary between 1 hour to 2 days. An estimated time of receipt will be provided within the request for approval.

A non-refundable deposit is required at the start of the project. NO EXCEPTIONS. Deposit is determined by service type.

Expedite Fee

An Expedite Fee will be charged to clients that request their project to be completed less than 3-5 business days.

Printing is provided through a trusted third-party.

Creative SWOT will keep your design on file, within a cloud storage, for a period of 6 months following your project, in the event you lose, damage, or require revisions. After this period of time, files are archived and any retrieval may incur an additional fee.

Once we start the design process, you can communicate with us in a number of
ways:

  1. Most conveniently, by email
  2. Schedule an in-person meeting
  3. or; by phone